OwnCX

OwnCX
Own the Experience.
The AI-First Consulting Group for Companies That Refuse to Be Just Hype!
owncx.io | alfredo@owncx.io
You're paying for advice. You're not getting results.
Most consulting engagements end the same way: a thick report, a polished presentation, a handshake — and then nothing changes.
Junior Consultants
Large firms send you their juniors after the pitch
Lack of Integration
Freelancers lack integration and accountability
Limited Depth
Internal teams lack the specialized depth for transformation
Technology gets deployed but never adopted
Security gaps get discovered after the incident
Strategy gets built without understanding the local landscape
There's a gap between good advice and real execution. OwnCX closes it.
We are OwnCX.
A boutique, AI-first consulting group built by senior practitioners — not theorists — who've actually sat in the seats they're advising on.
We bring together deep expertise across technology, customer experience, security, legal, HR, government relations, infrastructure, and commerce. Not as a referral network. As one integrated group, working as one team, accountable to one outcome: yours.
Our model
Boutique scale. Enterprise-grade expertise. AI embedded in everything.
Our promise
We don't just advise. We execute. And we measure everything.
Our edge
Every engagement is led and delivered by senior experts. No juniors. No handoffs. No excuses.
"If you can imagine it, we can build it."
Eight Practice Areas. One Integrated Group.
01
Technology & AI Solutions
Custom software, AI/ML systems, automation, data infrastructure.
02
Customer Experience & Journey Design
CX strategy, journey mapping, omnichannel design, voice of customer.
03
Technology & Operations Adoption
Change management, training, leadership coaching, C-suite advisory.
04
Security — Physical & Cybersecurity
Executive protection, surveillance, access control, pentesting, compliance.
05
Legal & HR Advisory
Corporate structuring, labor law, talent acquisition, org design.
06
Construction & Government Relations
Infrastructure projects, public affairs, regulatory navigation, crisis PR.
07
Import & Export Consulting
Trade strategy, customs compliance, supplier sourcing, supply chain.
08
Hardware Sales & Installation
Corporate hardware procurement, network infrastructure, AV systems.
01 / Technology & AI Solutions
Build the systems that run your future.
Your competitors are moving faster because their systems work harder. Custom technology — built right, designed for your business — is no longer optional. It's survival.
Custom Development
Web and mobile application development tailored to your business needs
AI & Machine Learning
Model integration and intelligent process automation
Data Infrastructure
Analytics, business intelligence, and legacy system modernization
AI-Powered Service
Customer service systems and intelligent chatbots
The OwnCX difference: We don't just build software. We architect intelligent systems designed around your customer experience and operational reality. Technology in service of strategy — not the other way around.
02 / Customer Experience & Journey Design
Your customer already knows what's broken. Now you will too.
Most companies lose customers not because of bad products — but because of broken experiences no one is measuring. We find the breaks, quantify the cost, and redesign for retention, loyalty, and growth.
Journey Mapping
End-to-end customer journey mapping and redesign
Voice of Customer
VoC program design and management
CX Strategy
Strategy development and executive roadmaps
Metrics Framework
NPS, CSAT, and CES measurement implementation
Contact Center
Transformation and performance optimization
Omnichannel
Experience architecture across all touchpoints
The OwnCX difference: Our team has led CX organizations managing $100M+ ARR portfolios and rebuilt customer operations from the ground up. We've been accountable for the metrics we'll help you design.
03 / Technology & Operations Adoption
The best system in the world fails if your people don't use it.
The Challenge
Technology adoption is the most underestimated risk in any transformation. We ensure your teams — from frontline staff to the boardroom — actually embrace, internalize, and leverage the tools and systems you invest in.
Adoption Strategy
Technology adoption strategy and change management programs
Training Design
Custom corporate training design and facilitation
Leadership Development
Programs from manager to executive level
We sit at the intersection of technology strategy and human behavior. We don't just train people — we redesign the environment so that the right behaviors become the default.
04 / Security — Physical & Cybersecurity
One gap — physical or digital — is all it takes.
Security today is two-dimensional. What happens in your building and what happens in your systems. Most companies treat them separately. Attackers don't.
Physical Security
Executive protection and escort services
Security guard deployment, training, and management
CCTV and surveillance system design
Electronic access control and perimeter systems
Event and venue security planning
Facility risk assessment and security audits
Cybersecurity
Vulnerability assessments and penetration testing
Security architecture review and hardening
Incident response planning and tabletop exercises
Data protection and privacy compliance
Employee cybersecurity awareness training
Network and endpoint security design
The OwnCX difference: Integrated physical and digital security from one team means no gaps, no finger-pointing, and no blind spots between your front door and your firewall.
05 / Legal & HR Advisory
Build the right team. Structure the right company. Stay protected.
Growth creates legal and human capital complexity at a rate most leaders underestimate. Mistakes here compound fast. Getting them right early is one of the highest-ROI decisions you'll make.
Legal Advisory
Business formation and corporate structuring (Mexico & USA)
Contract drafting, review, and negotiation
Labor law compliance and risk advisory
Intellectual property protection strategy
Regulatory compliance frameworks
Commercial dispute advisory and prevention
Human Resources
Executive search and strategic talent sourcing
Full-cycle recruiting across all seniority levels
Organizational restructuring and design
HR policy development and compliance audits
Compensation benchmarking and total rewards strategy
Onboarding program design and employer branding
The OwnCX difference: Legal and HR are deeply connected. We advise on both together — so your hiring decisions, compensation structures, and contracts are aligned from day one.
06 / Construction & Government Relations
In Mexico, relationships and reputation aren't advantages. They're requirements.
Doing business at scale in Mexico requires navigating government dynamics, public perception, and physical infrastructure simultaneously. Most foreign companies learn this the hard way. Our clients don't.
Construction
Commercial and industrial project advisory and oversight
Contractor vetting, bidding management, and supervision
Infrastructure and facility development planning
Budget control and project management
Government Relations & Public Affairs
Market entry strategy for foreign companies in Mexico
Government relations and regulatory navigation
Public affairs strategy and stakeholder engagement
Crisis communication and reputation management
Media relations and executive positioning
Political risk assessment and advisory
The OwnCX difference: This practice is led by a senior advisor with decades of direct experience at the highest levels of Mexican government and public affairs. This is not theory. This is access, discretion, and track record.
07 / Import & Export Consulting
International commerce is a competitive advantage — if you know how to execute it.
Global supply chains create opportunity and complexity in equal measure. We help companies find the margin in the complexity.
Market Entry
Import/export feasibility analysis and market entry strategy
Supplier Network
Supplier identification, vetting, and negotiation support
Compliance
Customs compliance and tariff classification advisory
Logistics
Trade route optimization and logistics coordination
Risk Management
Supply chain mapping, risk assessment, and resilience planning
Trade Agreements
USMCA, IMMEX, and free trade agreement advisory
The OwnCX difference: Our import/export advisory is led by operators running active international trade businesses — not consultants who've only advised on it. The difference in quality of advice is significant.
08 / Hardware Sales & Installation
Technology infrastructure is only as good as its physical foundation.
The right hardware, configured correctly, installed professionally — on time and on budget. That's what we deliver.
Corporate Hardware
Procurement of workstations, servers, and networking equipment
Network Infrastructure
Design, cabling, and deployment for office and industrial environments
AV Systems
Conference room technology design and installation
Smart Office
Building automation hardware and ongoing technical support
The OwnCX difference: Hardware is never just hardware at OwnCX. Every installation is designed to integrate with your software, security, and operational systems. You don't get a box. You get a working environment.
Our Engagement Model
Clear process. Full transparency. Measurable results.
We follow a proven methodology that ensures clarity, accountability, and measurable outcomes at every stage of our engagement.
Engagement Structures
Retainer | Project-based | Hybrid
Languages
English & Spanish
Markets
Mexico | United States | Cross-border
Why OwnCX?
AI-First by Design
We don't add AI as a feature. It's embedded in how we think, design, and deliver across every practice area.
Senior Practitioners Only
The person who sold you the engagement is the person delivering it. No bait and switch.
Integrated, Not Siloed
Your business doesn't operate in silos. Neither do we. Our practice areas connect and reinforce each other.
Boutique by Choice
We deliberately stay small to serve each client better. We take on fewer engagements so we can go deeper on each one.
Bilingual & Bicultural
Fluent in English and Spanish. Fluent in US and Mexican business culture. Critical for cross-border engagements.
Accountability-Driven
We set metrics before we start. We report against them throughout. We own the outcomes alongside you.
Who We Work With
OwnCX works with organizations that are ready to transform, not just optimize. We partner with leaders who value expertise, accountability, and measurable results.
Growth-Stage SMBs
Ready to scale intelligently and stop improvising
Established Enterprises
That need transformation, not just optimization
Foreign Companies
Entering Mexico who need a trusted partner that understands the landscape from the inside
Results-Driven Leaders
Who are done paying for advice and are ready to pay for results
Client references and case studies available upon request under NDA.
Ready to Own Your Experience?
Let's Talk
The first conversation is always honest and direct. If there's a fit, we'll know quickly. If there isn't, we'll tell you and respect your time.
Alfredo Guillén
Founder & CEO, OwnCX
📧 alfredo@owncx.io
🌐 owncx.io
📍 México | United States
OwnCX selectively takes on clients we can genuinely serve at the level they deserve. 
Confidentiality & Disclaimer
This document is confidential and intended solely for the authorized recipient(s). The information contained herein is proprietary to OwnCX and may not be reproduced, distributed, or disclosed to third parties without prior written consent from OwnCX.
All service offerings described in this document are subject to scope confirmation, availability, and a signed engagement agreement. Individual practice area services are delivered under separate service agreements and may involve specialized senior practitioners within the OwnCX network. Final service scope, timelines, and pricing are customized per engagement and provided upon formal proposal request.
Nothing in this document constitutes a binding offer, guarantee of outcomes, or legal, financial, or regulatory advice. OwnCX reserves the right to decline engagements at its sole discretion.
© 2026 OwnCX. All rights reserved.
owncx.io | alfredo@owncx.io